Help Desk Support Technician, College Credit Certificate

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6289: College Credit Certificate in Help Desk Support Technician (18 Credit Hours)
CIP: 11.0103
FL CIP: 0511010313
SOC: 15-1231, 15-1232

The certificate program in Help Desk Support Technician provides the student an understanding of an IT help desk. The student develops proficiency with assisting end-users with technical problems related to hardware, software and mobile devices.

This program is upward compatible with an Associate in Science degree. Contact the Financial Aid Office for clarification of financial aid eligibility.

Requirements

Program Courses

CGS1100 - Microcomputer Applications Credits: 3
CET1278 - A+ Fundamentals Credits: 3
CET2180 - Practical PC Technician Credits: 3
CTS2134 - Networking Fundamentals Credits: 3
CTS2651 - Router Fundamentals Credits: 3
OR
CTS2375 - Cloud+ Credits: 3
CTS2136 - PC Desktop Support Credits: 3
OR
CTS2143 - Server Fundamentals Credits: 3

Total Credit Hours: 18

Program Pathway

6289 - Help Desk Support Technician, College Credit Certificate

Academic Catalog

Help Desk Support Technician, College Credit Certificate

Requirements

Program Courses

Total Credit Hours: 18

Program Pathway